FAQ - American Bead Corp
  • support@americanbeadcorp.com
  • Shipping Time: 10-15 Days
  • 30 Day Return Policy
  • 2 Years Warranty
  • (800) 279-8960
  • FAQ

    Things you may want to know about American Bead


    How many beads on a Strands?


    Pricing and Wholesale Price

    Our listed prices are already wholesale pricing. To qualify for the wholesale pricing , we require a minimum $100 per order and 5 strand minimum per item. Please text us if you think you order will be over $200 and we may send you a discount code.
    Email: support@americanbeadcorp.com
    Text us: (800) 279-8960

    Delivery time

    As we have over 25000 quality gemstone beads online, they are shipped from our warehouse in 5 to 7 days.

    Wholesale price

    The listed prices are wholesale prices already, which requires $100 minimum per order and 5 strand per item minimum. If you feel your order will exceed $200 , please email or text us for a quantity discount.

    Referral Program

    Please email us at support@americanbeadcorp.com for details of referral benefits . This is usually 20-40% of the total order value of the customers first order net sales.

    Reviews and Suggestion

    We will sometimes send you email for your reviews and comment for us to improve on our products and services.

    Minimum Order

    We have a minimum order of $100 per order wholesale and 5 strand minimum per item. New customers may text us (800) 279-8960 for assistance on the minimum stand requirement

    Quality You Can Trust

    We are well known for our commitment to high quality and sourcing the best and most diverse array of gemstones to meet your needs for over 20 years. Quality is our passion and our commitment to you!.


    We charge only a flat shipping fee of $9.80 unless your order is over 20 lbs


    We accept all forms of online payments such as credit cards and PayPal 。 On some occasions we may offer a net on receipt payment .

    How to Find Products

    Our Top Banner and Home Page Collection Banners are developed with our customers in mind. You may find most of what you are looking for throughout these banners . If not, then use the Search function on top left side of Home Page.
    You can also use Category bars such as; Stones, and Shapes . If you still cannot find that you need, text us at: (800) 279-8960

    Return Policy

    You may return items 30 days after receipt of your products and we will refund in the most convenient way for you.


    We usually fill our orders 95-100% . If anything is out of stock and you have made payment , you will receive a refund before receiving the order . For net on receipt customers , the out of stock items will be taken off your invoice.

    Ways to Sort Out Your Orders

    Every item in your order is numbered on plastic bag which matches the item Every item in your order is numbered on plastic bag which matches the item sequence number on left side of your invoice.

    Length of Strand

    Our beads are all sold in 15.5 to 16 inch strands. Chips are sold in 36 inch strands. See the chart on this page for approximate pieces per each strand .

    Natural Stone & Natural Color = Priceless

    Knowing how to identify natural stone with natural color before you buy is priceless Though 95% of our beads are of natural stone and natural colors, we have marked all of our beads as “natural stone, natural color, or natural stone, enhanced color,” or “synthetic” on our product pages for your convenience. You can buy with confidence knowing just what you purchase.


    If you have lost your log in information, and need help, please text us at (800) 279-8960 for immediate assistance. You can also click “lost password” and the system will send you a reset password link by email.

    Discount View

    If you are entitled to any cart discount or promotional discount, you will see the original price and discounted price side by side for each product on your invoice.

    Length of Strand

    Our beads are all sold in 15.5-16 inch strand and Chips are sold in 36 inch. See the chart on top of FAQ page for approximate pieces for each strand .

    Customer Service

    You can contact us in the following ways:
    Phone : (800) 279-8960 ( Monday to Friday 10:00 A.M. to 5:00 pm Eastern Time
    Email : support@americanbeadcorp.com (Reply usually in 24 hours)
    Text : (800) 279-8960 (Usually reply in 2 hours)

    Order Tracking

    You will get an immediate order confirmation if you have made payment upon checking out . For net on receipt account , you will get an order confirmation in 48 hours . For shipping time , you will get a UPS notification when your order shipped out from our Connecticut Warehouse

    Email Subscription

    We send new product and promotion information emails out 2-3 times a week .This is meant to provide updated product information to you as a valued customer.

    SMS Text Messaging for Pre-Sale New Products

    We also provide pre-launch views of new products and unique products by text messaging. Text us your mobile phone with a subject line "Join SMS service" at (800) 279-8960 We will text you the product information before it is available online!


    We offer an all-the-time fixed discount to quantity buyers based on their 3 month purchase volume. If you require this fixed discount, send an email to support@americanbeadcorp.com for assistance. We are also working on an automatic quantity discount for those who don’t have a cart discount.