FAQ

Things you may want to know about American Bead

Frequently Asked Questions

Minimum Order

We have a minimum order of $100 per order wholesale and 5 strand minimum per item. New customers may text us 917-392-3876 for assistance on the minimum .

 Price break

If you need to order over $400 per order , please tax a message to 917-392-3876 for assistance

Delivery time

As we have over 25000 quality gem stone beads on line , they are shipped from our warehouse in Asia . Shipping time is from 5-8 days

Quality

We have been best known for our quality gemstone beads for over 20 years. Quality is our passion and our commitment . You will experience the quality we are committed to

Shipping

We charge only a flat shipping fee of $9.80 unless your order is over 20 lbs

Payment

We accept all on line payment of credit card and Paypal 。 in some occasion we may offer a net on receipt payment .

How to Find Products

Our top banner and Home page collection banners are developed in the need of our customers in mind . You may find most of what you are looking for through out those banners . If not you can then use search  function on top left side of Home page , you can also use too category bars such as; stones, and shapes . If you still can not find that you need “ text us 917-392-3876

Return Policy

You may return 15 days after receipt of your products and we will refund through most convenient way for you

Availability

We usually fill our orders 95-100% . If anything out of stock and you have make payment , you will receive a refund before receiving the order . For net on receipt customers , the out of stock items will be taken off your invoice.

Ways to Sort Out Your Orders

Every item on your order is numbered on plastic bag which match the item sequence number on left side of your invoice for easy site .

Discount View

If you are entitled any cart discount or promotional discount , you will see the original price and discounted price side by side with each product on your invoice

Length of Strand

Our beads are all sold in 15.5-16 inch strand and Chips are sold in 36 inch. See the chart for approximate pieces for each strand .

 Any Color Enhanced Stones?

Every item on your order is numbered on plastic bag which match the item sequence number on left side of your invoice for easy site .

Color enhanced stones:Chalcedony,Color agate,Any synthetic stones,Black onyx,Rose quartz and Color jade.

Login

If you have lost your log in information , and need help , please text us 917-392-3876 for immediate assistance . You can also just click “ lost password “ , the system will send you a reset pass word email.

Payment Terms

If you have previously set up “ net on receipt “ terms , you will see a sign “ net payment check out “ . If you have problems seeing the sign , text us for immediate assistance . 917-392-3876 . For net on receipt account , we are expecting a payment upon receipt of orders . We may have to consider the option to turn the term from net on receipt to pay on check out if payment is frequently and significantly late . We no longer offer 30 day net. Thank you for understanding and cooperation .

Customer Service

You can contact us in the following ways:

Phone : 800-279-8960 ( Monday to Friday 10:00 A.M. to 5:00 pm Eastern Time

Email : support@americanbeadcorp.com (Reply usually in 24 hours)

Text : 917-392-3876 (Usually reply in 2 hours)

 

Order Tracking

You will get an immediate order confirmation if you have made payment upon checking out . For net on receipt account , you will get an order confirmation in 48 hours . For shipping time , you will get a UPS notification when your order shipped out from our Connecticut Warehouse

Email Subscription

Our beads are all sold in 15.5-16 inch strand and Chips are sold in 36 inch. See the chart for approximate pieces for each strand .We send product and promotion information email out 2-3 times a week .this is meant to provide updated product information to your valued customers

SMS Text Messaging for Pre-sale New Products

We also provide product images such as new products and unique product by text messaging . Send your mobile phone with a subject line "Join SMS service " and we will send you product information before they are on line.

 

Discount

We offer fixed all time discount to quantity buyers based on their 3 Month purchase volume. If you require this fixed discount , send an email to support@americanbeadcorp.com for assistance.We are also working on an automatic quantity discount for those who don’t have cart discount.

Email Improvement Work in Progress

We are working hard to make improvement in the following areas:better images,more images on per product,rich descriptions,quantity auto discount,after pay options,back orders,color enhanced products marked on product page,and customer reviews.

Referral Program

Please email us at support@americanbeadcorp.com for details of referral benefits . This is usually 20-40% of the total order value of the customers first order net sales.

 

Pricing

Our prices listed are wholesale pricing . To be qualified for the pricing , we require a minimum $100 per order and 5 strand per item . Please text us if you think you order will be over $200 and we may send you a discount code.

 

Reviews and Suggestion

We will sometimes send you email for your reviews and comment for us to improve on our products and services.

Length of Bead Strands

All our gemstone beads are in strands of 15.5-16 inch except chip beads which are in 36 inch strand

Wholesale Price

The listed prices are wholesale prices already , which requires $100 minimum per order and 5 strand per item . If you feel your order will exceed $200 , please email or text us for a quantity discount

How many beads on a Strands?

Rounds

Heart

6mm

90

Thick Heart

12mm

36

Contact Us

  (800) 279-8960‬

  support@americanbeadcorp.com

   americanbeadcorp.com

Hours

8 a.m. - 10p.m.

Monday -Sunday

Chat with us 7 days a week

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